The Mind of a Problem-Solver
After completing a 9-month Full Stack program, I learned a lot about building technology. But I also learned something important about myself, I truly enjoy the process of making things work correctly for people. That's why I'm shifting my focus from building code to supporting it. I want to use my technical understanding to be the person who brings solutions and relief to users.
For me, the real satisfaction comes from helping someone who is frustrated with a technical issue. I like digging into a problem, figuring out what went wrong, and finding a solution that helps them. It combines the logical challenge of problem-solving with the reward of good human interaction.
My Approach to Technical Support
Great technical support goes beyond closing tickets. It's about deep-diving into issues, understanding the user's frustration, and providing clear, effective solutions.
Empathetic Troubleshooting
Inspired by my experience in customer-facing roles, I start by understanding the user's frustration. I listen first to ensure I solve the right problem.
Deep-Dive Diagnostics
I leverage my knowledge of React, Next.js & TypeScript to analyze logs, replicate bugs, and pinpoint the root cause of complex technical issues.
Clear & Actionable Solutions
I don't just find the problem; I communicate solutions clearly and document them in the knowledge base to help both users and my team long-term.
Technical Support Toolkit 🔥
I combine my full-stack knowledge to go beyond scripts. This is the toolkit I use to diagnose, debug, and resolve complex technical issues directly, ensuring fast and effective solutions for users.
Technical Troubleshooting & Diagnostics
- React (Hooks, Context API) & Redux Toolkit
- TypeScript & Next.js
- Node.js & JavaScript (ES6+)
- HTML5 / CSS3 / SASS
- Material-UI / Tailwind CSS
- SQL (Basic)
Support & Workflow Tools
- Git & GitHub
- Chrome DevTools & Postman
- RESTful APIs & Axios
- Zendesk & Ticketing Systems
- Firebase & Vercel
- VSCode
Core Competencies & Support Skills
- Root Cause Analysis
- Problem-Solving & Issue Triage
- Ticket Management & De-escalation
- Technical Documentation
- Empathetic Communication
- Customer Advocacy
JavaScript
TypeScript
React
Next.js
Redux
Tailwind CSS
Sass
Vite
Bootstrap
Material-UI
Netlify
Vercel
Cypress
Postman
Axios
Formik
Firebase
NPM
Yarn
ESLint
PrettierEducation & Certifications
Highlights from my continuous learning and professional development.
See Full Education & All Certifications on LinkedIn
Bachelor of Economics
Bulent Ecevit University
Built a foundation in systems thinking and root cause analysis—essential for diagnosing complex technical issues.
Full Stack Development Program
Clarusway
Intensive program covering the modern web stack, from React and Next.js to Node.js.
Advanced React & TypeScript
Multiple Projects & Courses
Specialized in debugging complex applications built with TypeScript, ensuring type safety and code clarity.
Zendesk Administrator
Udemy
Expertise in managing tickets, creating knowledge bases, and optimizing customer support workflows.
Beyond the Code
Outside of technology, I’m exploring the world and connecting with different cultures. These adventures broaden my perspective and enhance adaptability.
- Global Perspective: Living in Ireland and travelling across the US & Europe boosted my communication skills and cultural awareness.
- Learning Japanese: Currently challenging myself with 日本語 — がんばります!
- Community Involvement: Giving back is important to me, so I volunteer my time for various community support projects and local activities.
- Analytical Roots: My Economics background provides structured thinking on every sprint.
Why I Enjoy Solving Problems
I genuinely enjoy the process of figuring out why something isn't working. For me, there's a real satisfaction in digging into a complex issue, tracing the steps, and finding the exact cause. That moment of understanding is what I love about working in technology
What I'm Seeking Next
am actively seeking a Technical Support Engineer role where I can be the bridge between the user and the code. My goal is to apply my diagnostic skills to solve challenging issues, contribute to a knowledge base, and help both customers and the engineering team succeed.